Managing stored data (GDPR)

In this article, we discuss our tools for managing stored data according to the General Data Protection Regulation (GDPR) laws.

The basics of the GDPR

Let’s first touch on the basics of the GDPR. There are a number of important terms related to the GDPR that you’ll see a lot: the controller, the processor, the data subject, and personal data.

Let's explain these terms with a practical example:

Meet Annabel, an EU citizen. Let’s say Annabel’s data has been recorded in your CRM. In this case, Annabel is a “data subject” and your company is the “controller” of her “personal data” (any information that could be used to identify Annabel). If you acquired Annabel’s contact information via Foleon (e.g. through a form), then Foleon acts as the “processor” of Annabel’s data on behalf of your company.

With the introduction of the GDPR, data subjects like Annabel are given an expanded set of rights, and controllers and processors are required to adhere to an expanded set of regulations. If you’d like to know more about the new rights and regulations, you can read the GDPR in full here: https://gdpr-info.eu/.

Managing stored data

As per the GDPR, your audience has the right of access and the right to be forgotten, meaning that you need to be able to export or delete their data if they ask you to do so. If you've acquired their data via a Foleon form, you can enter their email address below to either export or delete all related data from our servers.

In the dashboard, you'll be able to access Stored data by clicking on "Account" on the left-hand side.

When you fill in your email address, you have two options on this page: "Export" and "Delete".

"Export" - Exporting data (right of access)

One of the new rights introduced by the GDPR is the right of access. The GDPR empowers individuals to exercise this right, meaning that you’ll need to be able to show what data you have on them without undue delay if they ask you to do so.

Here, you’ll be able to export all information related to an email address. Simply fill in an email address and click on Export. You’ll receive an email containing a data export afterward.

"Delete" - Deleting data (right of erasure)

Another one of the new rights introduced by the GDPR is the right of erasure (also known as the "right to be forgotten"). The GDPR empowers individuals to exercise this right, meaning that you’ll need to delete their data without undue delay if they ask you to do so. 

Here, you’ll be able to delete all information related to an email address from your account (and our servers) completely. Simply fill in an email address and click on Delete. You’ll receive a confirmation email afterward.