We've created an extensive Help Center (you're in the right place!) that answers most questions. However, you might have a question that you can't find an answer to. In this article, we share how to reach out to us.
💡 New to Foleon? Check out the Getting Started collection in the Help Center.
In this article
If you have questions about the editor or experience a technical issue, you can reach out to our customer support team. There are two ways of contacting our support team:
You can start a conversation with our customer support team using the Intercom button at the bottom right of the dashboard, editor, or Help Center. You will then be able to start a chat conversation with one of our support agents.You'll also find the widget in the Help Center.
You can always come back to this conversation even after closing the window. Once you log back into Foleon, a pop-up notification will inform you about unread messages.
You can also contact support by email at firstname.lastname@example.org for support questions or at email@example.com for miscellaneous questions.
Customer Success Management
Your Customer Success Manager can help you get more strategic insights from your content's analytics and distribution. They can also help you with questions regarding your plan and account and provide information on our training sessions.
You probably already have their contact information. If you need help, feel free to reach out to customer support so they can refer you.